Shipping Policy
This Shipping Policy explains how RashRash processes and delivers orders.
Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed on weekends or holidays.
During high demand periods, processing may take slightly longer.
Shipping Time
All deliveries take approximately 8 to 14 business days.
Delivery times are estimates and are not guaranteed.
Shipping Rates
Free International shipping!
Order Tracking
Once shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking updates.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order is returned, reshipping fees may apply.
Lost or Stolen Packages
RashRash is not responsible for lost or stolen packages confirmed as delivered by the carrier. Please contact the carrier directly.
If you need assistance, contact our support team.
Customs and Import Taxes
International customers are responsible for any customs fees, duties, or taxes required by their country.
Delays
Shipping delays may occur due to:
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Carrier disruptions
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Weather
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Customs processing
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High order volume
We are not liable for delays outside our control.
Contact
Refund Policy
Thank you for shopping at RashRash. We want you to be completely satisfied with your purchase.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
Certain items cannot be returned:
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Used or damaged items not due to our error
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Final sale or clearance items
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Personalized or custom products
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Gift cards
Return Process
To start a return, contact:
Include:
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Order number
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Reason for return
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Photos if item is damaged or defective
If approved, return instructions will be provided.
Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
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Refund issued to original payment method
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Processing time 5 to 10 business days depending on bank
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will replace or refund at no cost.
Exchanges
We only replace items if defective or damaged. Contact support for exchange requests.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After processing or shipping begins, cancellation is not guaranteed.
Contact
FAQ
Frequently Asked Questions
Quick answers for parents and gift buyers.
Shipping
How much is shipping?
Free shipping on orders of $50+. For orders under $50, international shipping is a flat $15.
How long does delivery take?
Delivery times vary by location. Once your order ships, you’ll receive a tracking link by email.
Do you provide tracking?
Yes. When your order ships, we’ll email you a tracking number/link so you can follow your package.
Orders & Returns
Can I change or cancel my order?
If you need to update your order, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
What is your return policy?
If there’s any issue with your order, contact us and we’ll help make it right. Please review our Returns Policy page for full details.
What if my item arrives damaged?
Please contact us with a photo of the item and packaging, and we’ll arrange the best solution available.
Product & Safety
What ages are your toys suitable for?
Our toys are selected for kids ages 4–8. Always check the product page for recommended age and any safety notes.
Are the toys safe?
We only list products intended for children and include age guidance on the product page. If you have a specific safety question, contact us before ordering.
Do you include batteries?
Battery inclusion depends on the product. Please check the product description for what’s included in the box.
Support
How can I contact support?
You can reach us through our Contact page. We typically respond within 24–48 hours.
Do you ship worldwide?
Yes, we ship internationally. Shipping costs are shown at checkout.