FAQ
Frequently Asked Questions
Quick answers for parents and gift buyers.
Shipping
How much is shipping?
Free shipping on orders of $50+. For orders under $50, international shipping is a flat $15.
How long does delivery take?
Delivery times vary by location. Once your order ships, you’ll receive a tracking link by email.
Do you provide tracking?
Yes. When your order ships, we’ll email you a tracking number/link so you can follow your package.
Orders & Returns
Can I change or cancel my order?
If you need to update your order, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
What is your return policy?
If there’s any issue with your order, contact us and we’ll help make it right. Please review our Returns Policy page for full details.
What if my item arrives damaged?
Please contact us with a photo of the item and packaging, and we’ll arrange the best solution available.
Product & Safety
What ages are your toys suitable for?
Our toys are selected for kids ages 4–8. Always check the product page for recommended age and any safety notes.
Are the toys safe?
We only list products intended for children and include age guidance on the product page. If you have a specific safety question, contact us before ordering.
Do you include batteries?
Battery inclusion depends on the product. Please check the product description for what’s included in the box.
Support
How can I contact support?
You can reach us through our Contact page. We typically respond within 24–48 hours.
Do you ship worldwide?
Yes, we ship internationally. Shipping costs are shown at checkout.