We believe luxury should feel effortless not only in the jewelry itself, but in the experience around it. This FAQ page is designed to give you quick, clear answers so you can place your order with ease and enjoy the Rash Rash experience from the very beginning.
Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide so you can order from Rash Rash wherever you are.
How much is shipping?
Shipping is a flat $8.99 per order. We also offer free shipping on orders over $100.
How long does delivery take?
Orders are typically processed within 1 to 2 business days before shipping.
Why does shipping take a few days?
Each order is carefully prepared, quality checked, and packaged before it leaves us. This helps ensure your pieces arrive beautifully presented and in excellent condition.
Do I need to provide a phone number?
For some international destinations, carriers may require a phone number for delivery updates or customs processing. Adding one at checkout helps avoid delays.
Orders & Tracking
How can I track my order?
Once your order has shipped, you will receive a tracking number by email so you can follow your delivery in real time.
Will all my items arrive together?
In some cases, multiple items may arrive in separate packages depending on fulfillment timing and logistics. If that happens, each shipment will have its own tracking details.
Can I change or cancel my order?
Because orders are processed quickly, changes or cancellations may only be possible shortly after purchase. Please contact us as soon as possible at Support@RashRash.shop.
What if my tracking hasn’t updated yet?
Tracking may take a little time to refresh after shipment. If there is no movement after 48 hours, contact us and we will be happy to help.
Returns & Refunds
Do you accept returns?
We accept returns only for verified quality issues, including items that arrive damaged, defective, or incorrect.
Can I return an item if I change my mind?
We do not accept returns for change of mind, size selection, style preference, or general dissatisfaction.
What if my item arrives damaged, defective, or wrong?
Please contact us within 7 days of delivery with clear photos and a short description of the issue. Once reviewed, we may offer a replacement or refund if your claim is approved.
How long do I have to submit a claim?
Claims must be submitted within 30 days of receiving your order. To speed up review for damage or defects, please reach out as soon as possible after delivery.
Products & Materials
What materials are used in your jewelry?
Our jewelry is made from sterling silver, gold-plated stainless steel, or gold-plated eco-brass. All pieces are lead-free and nickel-free.
Is your jewelry suitable for sensitive skin?
Yes. Our pieces are lead-free and nickel-free, making them suitable for most people with sensitive skin.
Will the jewelry tarnish?
Our pieces are made with carefully selected materials for long-lasting wear. To help preserve their beauty, we recommend avoiding prolonged contact with water, perfumes, lotions, and harsh chemicals.
Will the product look exactly like the photos?
We aim to present every piece as accurately as possible. Slight differences may appear due to lighting, screen settings, or photography angles.
Is this a good gift option?
Absolutely. Every order arrives in our signature branded box, creating a premium unboxing experience that is perfect for gifting.
Payments & Support
Is my payment secure?
Yes. We use secure, encrypted checkout technology to help protect your payment and personal information.
How can I contact you?
For any questions about your order, delivery, or returns, contact us at Support@RashRash.shop.
Still need help?
We are always happy to help with questions about your order, delivery, gifting, or returns.
Contact Support
